SOLO XT® & Satellite® Online Troubleshooting Guide

Solo XT Digital Weight Indicator for Hydraulic Scales4-20mA Transmitter for Hydraulic Scales SOLO XT SCALE OR SATELLITE TRANSMITTER: CROSS TECHNOLOGY blends our rugged and reliable hydraulic load cell with an easy to read digital indicator or 4-20 mA transmitter. The SOLO XT digital display or SATELLITE transmitter converts the hydraulic pressure signal from the load cell to an electronic weight signal that is monitored on a digital display and/or transmitted remotely.

Possible SOLO XT Symptoms:

DISPLAY WILL NOT TURN ON
NO RESPONSE ON DISPLAY WITH WEIGHT CHANGE
UNABLE TO BACK OUT ENOUGH TARE WEIGHT
SCALE WILL NOT "ZERO"
WEIGHT DISPLAY RAPIDLY FLUCTUATES (FLICKERING)
ERRATIC READINGS

SATELLITE XT TRANSMITTER:
A problem with a Satellite Transmitter is normally due to either A) Improper wiring or B) Improper computer set up. Follow these instructions per the operation manual. If the transmitter is still not operating, it may have been damaged from a lightning strike or power surge and may need to be returned to the factory for evaluation.


SOLO XT Symptom: NO DISPLAY
Possible Cause: LOW BATTERY POWER

Solution: The SOLO XT uses two (2) alkaline C cell flashlight batteries for either main power or back-up power depending on your specific XT model. One set of alkaline batteries should last about a year when acting as main power with the display set to automatically time-out after viewing. Other configurations may shorten battery life.

To gain access to battery compartment, unscrew bezel ring and gently lift out board. Batteries are located behind board. Replace with new alkaline batteries and re-secure bezel ring to ensure NEMA 4X integrity. (link hypertext to: http://www.forceflow.com/media/XTBATLIFE.pdf)


SOLO XT Symptom: NO RESPONSE ON DISPLAY WHEN WEIGHT CHANGES
Possible Cause: QUICK CONNECTS NOT SECURE, OIL LEAK or WEAK BATTERIES (see above)
Solution:
Verify optional quick connects are firmly connected.
Is load cell piston "flat"? Piston should stick up/out about ¼"; above body of load cell.
If flat, is red oil visibly leaking from system?
If load cell is flat or oil is leaking, contact factory (800) 893-6723.


SOLO XT Symptom: UNABLE TO BACK OUT TARE WT. (unable to adjust display to read actual NET WT.)
Solution: CONTACT FACTORY (800) 893-6723


SOLO XT Symptom: UNABLE TO "ZERO" SCALE
Possible Cause: Value other than "0" in tare register
Solution:
Press TARE key, then using arrow keys, adjust tare wt. to read "0". Press ENTER.
ZERO function should now work correctly.


SOLO XT Symptom: DISPLAY RAPIDLY FLUCTUATES (FLICKERING)
Possible Cause: DISPLAY RESOLUTION EXCEEDING SENSOR RESOLUTION
Solution:
Adjust display dampening and update frequency.

If your SOLO XT is currently reading in 0.1 lb/kg increments, changing resolution to 1.0 lb/kg increments could also help stabilize display. To change resolution press MENU key until display reads "RES", then press ENTER. This alternates display between 1.0 lb/kg increments and 0.1 lb/kg increments.


SOLO XT Symptom: ERRATIC READINGS
Possible Cause: SCALE FRICTION or BINDING
Solution:
For any scale to operate properly, plumbing or other devices must not restrain the tank or platform. In order to eliminate any friction or binding in the system, all tank supply or feed connections must be flexible. If there is any friction or binding in the tank connections, fluctuations in readings may happen due to the load cell being restrained from moving up and down freely as temperature and weight changes.

 

 

 

 


 

 

 

 

 



Headquarters: 2430 Stanwell Drive, Concord, CA 94520 U.S.A. Phone: (800) 893-6723 or (925) 686-6700 Fax: (925) 686-6713