From the initial
writing of a specification through the installation and operation of the
equipment, 100% satisfaction is our goal. At FORCE FLOW, we know that
a superior customer service and support team is crucial to the success
of our customers and the success of our company. Following are some of
the services that we offer:
With the purchase of every Force Flow product comes our exclusive Performance
Guarantee. If you are unhappy about the performance of one of our products
in your chlorination or chemical feed application, you may contact your
local distributor and request they begin the restock,refund or exchange
process. Under the Performance Guarantee, for 30 days after receiving
the product, you may return or exchange it for full purchase price refund
or credit towards another Force Flow product. To qualify, all Performance
Guarantee refunds or exchanges must be pre-approved by the factory service
manager before returning the equipment to the factory.
FORCE FLOW warrants every single one of our products for a period of five
years. If a failure occurs within the said period, the warranty extends
from the date of FORCE FLOW's shipment, and liability is limited to repayment
of the purchase price, repair or replacement of the equipment. All warranty
work must be returned to the factory or a center designated by FORCE FLOW.
Our policy is to get all repairs, warranty work and retrofits completed
and shipped back to the customer within 48 hours of receiving them at
our factory. Trained technicians and a large parts inventory makes this
happen. We understand that there is nothing more frustrating than sending
something back to the manufacturer and wondering when you will see it
again. Two day turnaround—that is our policy! For prompt service,
call our FACTORY SERVICE HOTLINE at 1-800-893-6723 (within U.S.) or 925-686-6700.
and Application Support
FORCE FLOW factory engineers have strong technical backgrounds with many
years of process weighing experience in both chlorine and chemical feed
applications. If you require technical information, application support
or help with a custom project, please contact an application engineer
at our HELP HOTLINE at 1-800-893-6723.